Support

We're a small team and we read every message.

Need help with Drivio? Have a feature request, a bug report, or a billing question? Get in touch — we typically respond within one business day.

Before You Email

To help us resolve your issue faster, please include:

• Your iOS version (Settings → General → About)
• Your iPhone model
• The Drivio version (shown at the bottom of the in-app Settings screen)
• A short description of what happened and what you expected
• Screenshots or a screen recording, if relevant

Frequently Asked Questions

Drivio isn't recording my drives. What's wrong?

Drivio needs "Always Allow" location permission and Motion & Fitness access to detect trips in the background. Open iOS Settings → Drivio and confirm both are enabled. If location is set to "While Using the App," background trip detection will not work.

How do I create a Journey?

Open the Trips tab, tap Select, choose the drives you want to group together, then tap Create Journey. You can name the journey, add memory pins, and attach photos at any time.

Why are some of my photos missing from a Journey?

Drivio suggests images using the Journey time window and available location information. Photos without GPS can still match by time. Suggestions are limited to photos the app can access and up to 30 images; review the selection or add missing photos manually from the Journey. See the photo matching guide for troubleshooting.

How does Live Share work? Who can see my location?

Live Share uses Apple's CloudKit. Public links can be viewed by anyone with the link and can end with a trip or after your selected time limit. Private shares can remain active across drives and show a parked state between trips. Stop a session in My Shares to stop updates; delete it to remove its CloudKit records. Network delays can affect when changes reach viewers.

Live Share is an optional Pro feature. Review your active shares before and after a drive.

How do I cancel my Pro subscription?

Subscriptions are managed by Apple, not by Drivio. To cancel: open the Settings app → tap your name at the top → Subscriptions → select Drivio → Cancel Subscription. Your Pro features remain active until the end of the current billing period.

Can I get a refund?

Refunds for App Store purchases are handled by Apple. Visit reportaproblem.apple.com, sign in with your Apple ID, and request a refund for your Drivio purchase.

How do I export or back up my trips?

Pro subscribers can enable iCloud backup from in-app Settings → iCloud Backup. Your trip data is stored in your personal iCloud account. Individual journeys can be exported as posters from the Journey detail screen.

Will Drivio drain my battery?

Battery use varies with drive duration, GPS reception, device condition, and Live Share use. Location recording uses power while you drive. Check Settings → Battery over several comparable days; Drivio does not promise a fixed daily battery percentage.

Does Drivio work without an internet connection?

Yes. Trip detection and recording work fully offline. Internet is only required for iCloud backup (Pro) and Live Share (Pro).

Privacy & Data

Drivio stores trip history on your device by default. Optional backup uses your iCloud Drive, and Live Share sends sharing data to Apple’s CloudKit. See our Privacy Policy for full details.

Bug Reports & Feature Requests

We're actively building Drivio and your feedback shapes what we ship next. Email support@drivio.to with your idea or issue — we read everything.